In 1962, President John F. Kennedy visited NASA for the first time. During his tour of the facility, he met a janitor who was carrying a broom down the hallway. The President then casually asked the janitor what he did for NASA, and the janitor replied, “I’m helping put a man on the moon.”
The establishment of the NHS is one of the key defining moments of modern UK history. A service which, along with the advances in public health and the benefits of the welfare state, had created one of the healthiest populations in the world. Is it too much to suggest that the UK was defined by this achievement in a way that is similar to how the project to put a man on the Moon had defined the US in the 60/70’s?
The NHS is generally held in high regard but over the period of my career I have noticed a change in the public’s relationship with it. The population has changed as older folk have left us and new generations have arrived; there are clearly few people alive today who remember the challenges faced by people before the NHS and Social Care system was set up. I believe the deep attachment to the NHS had softened. There was a growing complacency and in recent decades a confusion about the role of such a publicly funded system.
The NHS and Social services now find themselves centre stage in the fight against the Covid-19 virus. The public are watching the international response to this challenge and I believe they are increasingly aware that a coordinated national health and social care service can provide the support to the population that they so need. They are increasingly aware of how much they appreciate such a service, close at hand, accessible and responsive to them. Last Thursday, a crescendo of outpouring emotion, gratefulness and pride turned into a wall of noise as streets filled with appropriately distanced people clapping the efforts of the front line staff. The staff who have done an amazing job restructuring the services in such a short time so as to be ready to face the challenge of the rising number of people who will be seeking our help. Perhaps the public are developing a new affection, a renewed love affair with the services and a new awareness of the support the public need to provide to it if it is to cope in the months ahead.
Our frontline clinicians and practitioners deserve this acclaim and to be centre stage in the spotlight. May the warmth of its glow provide some of the energy they will need as they face up to the difficult decisions and immense workloads over the coming weeks.
I don’t distract from their place in the spotlight when I note that social media has, over the weekend started a campaign of support for our food retailers, food distributors, the police the local authority and those volunteers who are trying to ensure vulnerable people get the support they also need. The public is recognising that the healthcare services are working in partnership with others in order to provide the security and comfort they need.
Can we also shine a light on some other staff who are otherwise deep the shadows? Modern health and social care is complex and involves thousands of people. Those in the statutory sector and those volunteers and informal Carers too. But some important characters in this story do not immediately come to mind. They are the cast of workers providing a clean and healthy place to work, the food we need and the administrative order that oils the wheels of our health and social care services. Our catering, cleaning and postering staff. Our administrators, estates staff, electricians and technicians without whom the system would grind to a halt
As we go about our work, we should remember that we are successful because of the efforts of the entire team. A great army of talented people who love working for the services and who are pulling together in this fantastic effort.
The public expects great things of us at this moment – an expectation borne out of worry and uncertainty. Our response will be fraught with challenges but I know we will all do our best and that is all that we can ask. As a team we will make the best choices we can. That is how we will live up to the expectations of our public and how we will retain their love after all this has passed into history. This is how, as a team, we will put our own version of a man on the Moon.
Nick Morris is Chair of NHS Dumfries and Galloway