About dghealth

dghealth has been established to provide an opportunity for all employees of NHS DG to blog and share ideas and opinions and start conversations. There will be a weekly post. All blogs will be the personal work of the contributor and NOT official NHSDG policy. NHSDG have an Information Policy doc available on the Hippo website under useful I.T. forms

Lockdown and ME by Hannah Green

I’ve lied and said that I was busy; but not in a way most people understand.

I was busy taking deeper breaths

I was busy silencing irrational thoughts

I was busy calming a racing heart

I was busy telling myself that I am okay

Sometimes this has been my busy – and I will not apologize for it.

If you told me at the start of the year that I could have over 8 weeks without social anxiety, I would have bitten your hand off at the thought. Little did I know the cause would be due to a national lockdown.

I have generalized anxiety disorder (GAD), which makes some situations fearful for me, however please note that I am a (fairly!) normal person and go about my business as normal as you do.   To know me, you probably wouldn’t think that my thought process isn’t any different from yours (a little talent of mine).  However, just because someone carries a problem well, doesn’t mean it isn’t heavy.

Anxiety is usually the state of being afraid where there is nothing to be afraid of, catastrophizing outcomes and over estimating danger.  Yes ok, until you throw a world health pandemic into the mix!

When lockdown was announced, all of those weeks ago, the negative part of my brain went into overdrive worrying about childcare, money, the extra stress I would be under, the thought of loneliness, but worst of all was my entire strict schedule being interrupted.  I’m a very structural, habitual person, so the thought of my routine being disrupted was nerve-wracking.  I adapted the best way that I could and created a ‘new’ weekly structure, consisting of home workouts as I’ve found exercise increases my self esteem, as it provides a sense of achievement.

I also decided at the start of lockdown to create a diary which would force me to look for the positive memories in this situation, as the aim was to let my children read it when they grow up and discover how we adapted in these circumstances and to be proud of how we as a family managed this unique situation.

I’ve been practising mindfulness for a few years now, to teach me to focus on the present moment, as the alternative is letting my mind wander into a state of panic, and a panic attack is utterly terrifying, with all rational thoughts swept away.  This new thought process has made it a lot easier to adapt ‘during this time’.  I’m grateful that I get to go to work, and I get to have a busy day.

As the weeks have gone on, I have realised that I am not opposed to this ‘new normal’.  I have always lived my life in the fast lane, working, going to the gym, running after children so it’s been enjoyable for a big pause button to be pressed to allow me a chance to recuperate, gather my thoughts and start again.

A defining moment during lockdown for me was entering Tesco for the first time.  Something as simple as going for the shopping was now a regimental procedure.  At the best of times, supermarkets bring out anxiety in so many individuals (hence so many abandoned trolleys) and now that I had to follow a designated route, queue in the store for longer than normal alarmed me.  If I felt panic rising, I couldn’t just skip aisles and rush to the checkout as I have previously done.  I have continued to go to the supermarket (mainly because my family still need to eat), but also because I have learnt that avoidance maintains anxiety.

Facing up to anxieties, insecurities and fears, taking them on and interrogating them is very empowering.  For me, attending meetings and going out in crowded places such as restaurants are my triggers so I make a conscious effort to try to not avoid them, however I’m also very aware that having over 8 weeks in my ‘safe space’ could cause havoc when lockdown is no more.  But for now I’m not letting those thoughts consume my head.  What is important is the here and now.

It’s very easy to feel judged by society, especially with the rise of social media, however I feel that it’s important to not be ashamed if you have any psychological distress.  We are all human, and we all react differently to situations.  There is no right or wrong way to feel when a lockdown is implemented.  There is no handbook for this.  I’m not going to feel guilty that I’m gutted my holiday was cancelled this year.  That mattered to me.  There will always be someone worse off than you are, but comparisons will only serve to make you unhappy.  During lockdown how many times have you heard “it’s the same for everyone just now”?  We are all experiencing change; however everyone’s story is different.  Every single one of us is struggling with something, whether it is being furloughed, being deployed, having no income, missing family, grieving, loss, loneliness, working more hours, the list is extensive.  We can only focus on what matters to us, and providing kindness to others.

Being at home more during lockdown has made many individuals realise that work and other aspects of their life have previously been used as an emotional anaesthetic.  Lockdown has produced a different sense of identity for many asking what truly matters during a pandemic.  While we can be busy digging in the garden, the house is burning down.  Pay attention to the house, which in this case is your mind.  You will never speak to anyone as much as you speak to yourself in your head.

I’ve learned to accept that I am a work in progress, whilst being kind to myself.  It’s been really really hard, but everyone has been so brave and I’m proud of how everyone has dealt with lockdown.  Go and give yourself a hug, when was the last time you did that?

I was going to submit this blog anonymously, and then I thought, no, I’m proud of me and I own this.

Hannah 1

Hannah Green is Personal Assistant to Julie White, Chief Operating Officer at NHS D&G

Busy by Laura Lennox

Laura Lennox 1Our adult speech and language therapy team held a meeting on 27th April. (Feels like a long time ago now!)  Amongst other things, we used it as an opportunity to reflect over the last few weeks and months.  Some of us were considered to be essential workers and maintained our job roles in hospital settings.  Others were deployed to familiar and some unfamiliar job roles within other parts of health and care.  We felt it important to have this moment of reflection in order to allow us to understand what we had learned over the last few weeks.  We wanted to make sure that when the surge that didn’t come as expected from COVID-19, but will now come when we gradually open up our services and become busy, that we consider how we hold on to the things that added value when we didn’t have the same number of face to face patient contacts in a day as pre pandemic times.  How can we use the learning from these experiences to shape a new and different type of busy?  Although this blog is based on our own reflections, we don’t think we are alone in considering this question: What is the definition of busy?

I have one patient to see every day and my work around that is rammed…..there is always stuff to do whether that’s getting round to the same day things or thinking about how we work going forward, it’s all indirectly related to patient care.  I’ve been up to all sorts, measuring up hotels with the OT’s, Health Care Support Worker training to support the wards, helping patients connect with their families as they have no visitors, it’s all different stuff but still busy”.

“I’m very much enjoying working in new busy ways – I had always hoped that NHS Near Me (video consultations) would play more of a role in community to cut down on travel/time/expense/inconvenience and now we can add reducing exposure during a pandemic to that list.  I’m finding patients so much more open to this method now, and care homes, family members, staff…suddenly all that resistance is gone.  I’m not saying it can completely replace face to face contacts but we have come so far in such a short space of time.  I’m also very grateful for the opportunities to work from home and the technology that makes this possible.  Personally, it’s good for mental health and helps manage the anxiety I have about healthcare settings at this time.  Having a 1 year old, I get a better work life balance, true flexible working, and opportunity to still feel connected to family.  I’m also aware of the benefits to the environment, from society as a whole slowing down; climate crisis could also be described as a pandemic. 

Laura Lennox 2

(Thank you to our IM&T teams for being busy & making this all possible!)

“It’s lovely how connected the team feels with the opportunities for open honest discussions regularly.  So much support – we’re very lucky”

“For me it’s been fantastic that finally we have acknowledgement that staff need space to be and it’s okay and important to care for each other.  We’re all imperfect humans…not superhuman.   These gains are appreciated and MUST be maintained. Care for us so we can care for others”.

“For me the time to see and talk to patients and staff has been one of the “luxuries”.  Ward staff have been more available when you need them, its felt more like sharing the care for each patient and you can usually get hold of a relative as they are at home.  We won’t have seen so many people as not so many to see but it’s been a better more balanced pace of seeing them and having to keep up with other things like emails.  It’s just felt so nice not to be dealing with the demand by skimming the surface of care.  It’s given us a chance to think outside of the box and in doing so we’ve had a better view of colleagues’ job roles and their strengths.

At GCH we have started having our breaks around a big table which helps create the feeling of a team.  The whole AHP family thing is like a micro version in our office and I have loved the sharing of info, advice, practice and resources. I think it’s bound us together more tightly and the silos of old are well and truly gone now, and by that I mean proper integrated services.

Laura Lennox 3

“I’m working in a building I have never been in before.  Doing a job some of which I haven’t done for 4 years, some for 7 years but if I’m looking for the bright spots, I’ve had the chance to work alongside people I haven’t seen in years and see how much they have progressed and thrived within NHS D&G.  I’ve met so many new people and they have without fail been welcoming.  Improvise, adapt and overcome was always our SLT motto but never truer. 

We have changed in so many ways we never thought possible.  Possibly at a speed we never thought possible and whilst we would never have asked for it and it hasn’t all been easy, Winnie the Pooh sums it up”:-

Laura Lennox 4

Q. What is the definition of busy?

The oxford dictionary tells me that the word busy is a noun, a verb and an adjective so it’s not really surprising that its use in a sentence has many different connotations.  I do wonder though, if it now means something different to what we believed it to mean in the pre COVID-19 past when it comes to health and social care:

“The next challenge is how we go forward and in what direction….an unprecedented opportunity and we need to take it…the rush back to do and the numbers game can be false…let’s build the pillars of a better future”.

“I feel that this period of time has allowed me to prepare.  I have been ‘up skilling’ – learning about SLT in critical care in management of tracheostomy and laryngectomy.  I feel I have been ‘up skilling’ others.  Our team has been providing support for staff around communicating with patients in an effective and compassionate way whilst wearing PPE. I think that we are over this first wave and who knows if we will have a second wave and possibly more, but what I do know is that I’ll be less fearful because I’ve been busy getting prepared for if we do”.

Laura Lennox 5

Laura Lennox is a Speech and Language Therapist & Improvement Advisor for NHS Dumfries and Galloway.

Written on behalf of the adult Speech and Language Therapy team: NHS Dumfries and Galloway.   Twitter: @SLT_DG    #AHPDG     Email: dumf-uhb.adultslt@nhs.net

Working from home, home working, flexible working… navigating new waters…by Helen Moores-Poole

Are you working from home today? Statistically some of us will be. You have my sympathies. Sometimes portrayed as the easy option, those who have been doing this for the last 12 weeks will tell you that it’s not. It can be exhausting, frustrating and lonely.

This blog is about the space in between the policy and the guidelines… it’s about the personal experience… about making working from home work for you in the middle of a pandemic… the practicalities, the upsides, the downsides and some top tips donated by NHS colleagues and learned the hard way.


I’ll declare an immediate vested interest. Before corona gatecrashed our lives I was in discussion about the possibility of a Saturday study buddy club in the education centre at DGRI. I’m studying for my doctorate and have been on writing retreats – both in person and virtually and found them really productive. Having spoken to a couple of nurses and AHPs trying to get their Masters done at the kitchen table amidst cries of “Mum, Mum, where’s x,y,z?” or “Sorry love, what’s for tea?” the idea of a quiet place to write with great broadband, coffee and moral support was universally appealing and practical. That was 2020BC – Before Covid.

Right there however is the challenge of working from home. “We are all in the same storm but not the same boat” seems a recurrent theme of this pandemic. The resources we have at our disposal and challenges we face are not equal.


Initial population studies are showing that women still do longer hours of housework and childcare than men during this pandemic. We don’t all have a spare room, great broadband, laptop per person. Some of us can’t work from home even if we would want to, some absolutely don’t wish to. Who could and should? How do we stay connected, manage potential resentments, swap in and out so there’s parity? Can there be parity?

I have been working on adapting a protocol for Adult Speech & Language Therapy, looking at working from home and it’s raised interesting questions as we navigate this new world. What exactly constitutes working from home? I can see patients using Near Me from home but should I – ethically? Longer term, is flexible working the answer? Do I keep home for virtual in-house meetings, report writing, improvement project work and log on in my nearest community hospital for my outpatient work? So many questions, it will take us time to work through the answers.

Even with guidelines, policies and protocols to guide us, the personal experience is often far different. As I type out the words, “childcare arrangements should be in place” I can only imagine this is far easier to write than to do. I can only imagine the real heart wrenching situation of dropping your kids off at the key workers’ school then returning home to work; it shouldn’t be any different to leaving them to come to DGRI or GCH but somehow it is. Do you tell them?  I’m reminded of the scene in the Full Monty where the guy is made redundant and dresses for work every day and sits in his caravan so his family don’t find out. These things are our new everyday dilemmas.


I will confess right here that I am well set up. My eldest 2 are quarantined away at uni still, which I hate, but it does mean I have space. Even so Mr P and Little Miss P are working from home too.

In SLT we have implemented a rota so we get days on the wards and days off as a break from the donning and doffing. On the odd days I’ve worked from home so far, I’ve had to establish work rules that were learnt the hard way. Initially it’s been ‘First up Best room’ but we’ve now set up a house room booking system as Teams works better in some rooms than others. Mr P works European and USA hours so no loud music between 7 and 12, 2 – 4, 6-8; no flushing the loo when the ‘Do Not Disturb’ sign is on the door (we have another loo but this is currently full of the living room carpet which had an unfortunate encounter with a bottle of Cherry Sourz during said Miss P’s birthday party and was replaced the day before lockdown but at the time of writing still can’t be disposed of).

And this is the heart of the issue…

This is, as one colleague from NHS Grampian told me, “You’re not home working, you’re at home trying to work during a crisis” Nothing is normal, this is not the new normal, we are not there yet, but maybe we can start to reflect on what we can carry forward into the new world?

There are benefits of course, I don’t have the daily 50mile round trip. I save time, energy, petrol. I have peace and space to concentrate uninterrupted. On the downside, I miss my work family and some days my eyes are all screened out. One kind orthoptist colleague recommended drops called HyloTears in addition to the DSE guidelines.

Whilst we have the guidelines on ergonomic work assessments for your home station, the home working procedure and the and new working at home guidelines, I thought it would be interesting to collect some top tips from those working at home so that in NHS D&G we thrive and not just survive.

Below are some suggestions, take what you need and discard what you don’t and if you have any to add I’d be very interested.

 Top Tips for working from home during a global pandemic (in no particular order)

  1. Walk or cycle to and from work. Literally walk round the block, down the lane and then arrive and crack on. It goes without saying you need to be up, dressed and showered – doesn’t it? Let’s say it anyway, “sloppy dress, sloppy mind” was one comment!


  1. Noise cancelling headphones and a head mic – at this point you probably either have these or you don’t as they are currently like gold dust to order. Those who have them swear by them to make all the Teams calls easier and we know from evidence that their use helps protect your voice. Get them if you can. Digital natives are those born after 1980, the rest of us are digital immigrants – find a digital native in your life and see if you can borrow some.


  1. Noise apps & concentration music – these are a quick and easy win. There are several free to download, have a browse and see what you think. Noisli, Forest (https://www.forestapp.cc/) Youtube were three recommended. These play background noises eg fan, fire, rain. There is evidence to show that certain low frequency noises can aid concentration and block out extraneous noise. Other people commented that they use them if they’re feeling low or cooped up eg the sounds of a coffee shop in the background as they work. Some more here: https://abilitynet.org.uk/news-blogs/top-three-ambient-apps-improve-focus-and-help-you-study


  1. Make a Do Not Disturb sign and stick it up but remember to take it down at night or it will cease to work. Love this comment from a colleague: “Train your work mates aka family. This week husband decided using power tools in the garden was an acceptable way of keeping quiet whilst I was trying to record a podcast!”


  1. Designate a work mug – delineate your workspace and personal space anyway you can, pack up at the end of the day or close the door. Having a work mug you just use during working hours is a visual cue that can help separate space physically and mentally. Similarly, one colleague has her work water bottle on the desk and finds that helps, another has a separate work profile on her computer so she can’t see it during non-working hours.


  1. Adult SLT and ODL have created a ‘Logging Off’ checklist similar to the ‘Going Home’ checklist. You can find it under the staff support button on Beacon. One colleague wrote “Boundaries are important, I found myself noticing a work email and getting engrossed in work way after hours”. “Stick to your hours” said another.


  1. Take your breaks – “My experience of home working is that it get’s to 3pm and I’ve still not had my lunch” “NHS D&G are getting far more from me at home than at work, but I’m so tired, I just don’t stop” were comments many could relate to. Use your calendar or phone to set alerts or book in diary space to take your breaks and eat. Particularly important if you’re at a screen. Stretch your legs, stroke the cat, remember your lessons from Occ Health on sitting in one position/ too much screen time for too long. Don’t feel guilty for taking your breaks.


  1. Connect with work colleagues – comments included, “I’m an extrovert so I’m really struggling with this… trying to stay connected” “Working in complete isolation is so hard”. Perhaps the answer is looking to Sweden who have Fika, coffee and cake with colleagues for 10 mins just to connect. http://www.swedishfood.com/fika Can you link in with another person working from home and not talk about work, just how’s your day going, what are you having for tea type thing? You’re missing out on those water cooler conversations. Can you replace those this way? Answers on a postcard please.


  1. Get organised said one “Do yourself a list, 3 key tasks and 3 extra bits, things I can focus on when my concentration’s strong and easier bits for when it starts to wander. Nice stationery helps too!”


  1. Try the Pomodoro technique. One particularly well organised colleague wrote “I use an app to help manage my time and stay focused based on the Pomodoro technique. It keeps you on track and stops you segwaying off to do other things. It makes you take breaks to move, stretch etc. I use tasks in Outlook to manage my day and my emails open in the Outlook Today page not directly on emails so I can see what needs done and I don’t get sucked into spending time on reading/ checking emails.”


  1. Random other things I love: Finding Your Campfire: A Remote Working Survival Guide, £10 paperback or free e-book download for a limited time (or was at time of writing) Eminently readable and very nicely laid out with practical advice.



  1. And finally, this was also a recurring theme… “Be kind to yourself, try to make a routine that works for you… know that you’re doing the best that you can do.” “Tomorrow is another day”.

And that is probably the best advice of all….

Helen Moores-Poole

Advanced Speech & Language Therapist with Adult SLT Service & Ideas Team, NHS D&G.



Recharging our Inner Batteries by Ania Gut-Gofron

Ania 1Let’s imagine we have internal batteries that can get drained, and that draining could happen without us noticing? Like there is no built in indicators showing us that we need to re-charge, certainly not obvious ones.

And what if up until now the internal system worked.  We somehow knew what to do and did all the things that helped us feel charged ; sleeping well, connecting with others, eating nutritious food, doing things that provide pleasure ( e.g. days out , trips, concerts , holidays, meals , walks) or achievement ( e.g. work, with known and predictable work roles, undertaking projects  and meeting challenges) .

Perhaps we feel that we are still doing all of the above, but things are not quite the same. It’s not possible to hug our friends or family members (when they do not live with us). Our work may have changed, we may now be working in a different setting or team or maybe the things we loved about our jobs (human contact, being on the go) have suddenly disappeared. We may worry more, not even about specifics. It can be harder to get to sleep at night, when we usually are able to let go and relax, we may start questioning ourselves “what’s wrong with me?”, “I should be able to cope?” or “will be able to cope with what might come?”

What if the feeling of being overwhelmed, tense, agitated or questioning oneself, which can sometimes come out as angry outbursts or tears, may be a  mere indication of our battery needing recharged?  Consider this is not a time to question oneself (we wouldn’t get angry with our phone running out of battery? ok if you are anything like me you could get annoyed at yourself for letting your phone go flat… However this never works; what works best for a phone out of charge is simply connecting it to the power source.

What are the sources that keep humans truly alive? There are the basic ones that we all need, nourishing food, sleep / rest, shelter/ sense of safety. There is also the sense of connection – with others, with nature – and now more than ever we need to rely on our inner capacity to plug into these sources, in order to charge. Modern psychology has taught us that planning and balancing daily activities those associated with either achievement, pleasure or connection can help restore our inner battery.

Gratitude, savouring and serving can help bring a magnifying glass to everyday moments that can also recharge and replenish our inner battery.  Taking the time to consider the things we are grateful for can significantly increase our sense of wellbeing, as shown in studies by the pioneer of Positive Psychology Dr Martin Seligman. And there are lots we can be grateful for,  small things like a cloudless sky ( Ok- we live in Scotland!) and for things that we still have today;  loved ones , food on the table , spring blossoming, kids getting along ( even if only for short periods of time) or the Wi-Fi working .

Connecting in the present moment and savouring any good moments is another powerful tool. It may be at work we experienced a really stressful period but we came out the other end (maybe not perfectly but good enough!). Savouring a moment means letting yourself feel it, acknowledging the sense of achievement and tiredness that comes with it, whilst also cultivating an inner voice recognising a job Well Done and allowing yourself to savour the sense of satisfaction.

Or savouring the pleasant moments during the day – a warm cup of tea, the yellow daffodils or freshly washed bed linen, when you allow yourself to be fully present and engage in the moment using all our senses. It may also be possible perhaps to allow our thinking mind to rest in this moment – letting our mind take a break from needing to sort, plan or deal with all the things on our to do list!

Serving means allowing ourselves to do something for others.  Reaching out and connecting with the world with a question “how can I help?”, it could be calling somebody and asking “how are you?” or doing something that may benefit someone else. This could include cooking a special meal, writing an email, chatting to a neighbour over the fence, spending time with your family member and really being interested in them. This may mean playing Lego with your child or listening to someone tell a detailed description of their gardening experience or smiling to the person that passes us in the street when we are out.  We can do all these things absent minded, already on to the next task and what is next on our list. However, if we try to bring a deliberate attention to these activities, whilst considering each one as a gift from us to the other, our experience might shift. We might notice feeling more energised and fulfilled by contributing to the better world.

And last but not least sometimes we all need a bit of a helping hand. Space where you can be reminded that we are all human, that it is ok not to feel ok, that we all need rest and that our batteries need recharged. Staff support service has been created with that purpose in mind. To be a safe space, and to be that reminder. Call us on 01387 241 303 or email dumf-uhb.mhstaffsupport@nhs.net

Service for GPs and Practice Staff: email dumf-uhb.gp-psychology-service@nhs.net

Ania Gut-Gofron is a Clinical Psychologist with the Adult Mental Health Team at NHS Dumfries and Galloway


Making Carers Visible by Clark Adams

Carers Week 2020

Monday 8th to Sunday 14th June

It is Carers Week from Monday 8th June to Sunday 14th June. It’s quite strange writing this blog when the whole country is in the middle of a Pandemic, so why write it? Why have a Carers Week? Why don’t they cancel it and reschedule it for next year?

Well, the theme of Carers Week is ‘Making Caring Visible’ so why?

If you describe something as visible, you are saying you can see it. Certain things are not visible to the naked eye, but that doesn’t mean they are invisible, you may just need a microscope or telescope to see them. The adjective visible also means obvious to the eye.

Unfortunately some Unpaid Carers don’t see themselves as Unpaid Carers or the work that they do goes unrecognised:

“The best way to describe the Unpaid Carer is like the mortar in the wall. It’s there, but it’s hidden.”

This is how a husband sees his job as full-time carer to his wife, who has dementia. “In the wall of the caring system, the Unpaid Carer is a very necessary and strong binding system to hold things together.” This husband is one of about 700,000 people in Scotland who have a voluntary caring role. While lockdown is on, many of their support systems are not in place, and life for Carers can be unrelenting, as he explained.

So what defines an Unpaid Carer?

A Carer is “a person of any age, adult or child, who provides unpaid support to a partner, child, relative or friend who couldn’t manage to live independently or whose health or wellbeing would deteriorate without this help. This could be due to frailty, disability or serious health condition, mental ill health or substance misuse. A lot of people who provide unpaid support do not see themselves as Carers as they may feel that is a normal part of life. This support might include:

  • personal care such as assistance with bathing and dressing
  • help with medication
  • cooking, grocery shopping and domestic tasks
  • accompanying to appointments
  • transport
  • help managing finances
  • emotional support

The Silent Invisible Army… and the need to be seen!

Helen Walker, Chief Executive of Carers UK, said: “Unpaid Carers are fighting the same battle as care staff and many of our NHS workers: yet they do it behind closed doors and with far less recognition. “Unlike our fantastic frontline workers they are unable to clock off from their caring responsibilities. Many are overwhelmed and incredibly anxious about how they will manage in the weeks ahead.

“Unpaid Carers are just as vital in the national effort to keep vulnerable people safe yet many fear that continuing to care around the clock will lead to them burning out.“Carers tell us they feel ignored and invisible in this epidemic. The Government must ensure their physical and emotional well-being is supported at this challenging time and monitor the impact of the reduction in care services on carers.”

Before coronavirus, social care services were already in short supply and those families with support met a high threshold to get any form of care. Now, some of those services have disappeared and Unpaid Carers are having to cope alone.

 Covid-19 Pandemic and the Unpaid Carer.

  • Having reduced or closed care services mean family members in Scotland are picking up even more care for older, disabled relatives and those with long-term conditions.
  • Carers in Scotland are telling organisations that they feel ‘overwhelmed’ and are at risk of burning out
  • A staggering 78% of Unpaid Carers in Scotland are having to provide more care for their loved ones during the coronavirus outbreak.
  • 2 in 5 (39%) of them are providing more care because their local care and support services have been reduced or closed. Nearly a quarter (23%) are providing more care because they are worried about paid care staff having contact with the person they care for.
  • A survey by Carers Scotland of 890 Unpaid Carers in Scotland showed that, on average, Unpaid Carers are picking up an additional 10 hours of unpaid care per week, helping loved ones with personal care, practical tasks and emotional support.
  • Reduced care and support services, and paid care workers isolating or without personal protective equipment (PPE), mean many Unpaid Carers in Scotland have no choice but to care round the clock for loved ones with complex health conditions and disabilities – without any hope of a break.
  • More than half (53%) of Unpaid Carers told the charity they feel overwhelmed managing their caring responsibilities during the outbreak and are worried about burning out in the coming weeks.
  • 87% of Unpaid Carers in Scotland said they are worried about what will happen to the people they care for if they have to self-isolate or become ill.

Legislation and the need to adhere.

The Carers (Scotland) Act 2016: Part 4 Section 28, a statutory guidance brought out by the Scottish Government in April 2018, in relation to Unpaid Carers and the discharge process;

Section 28(1) and (2) requires each Health Board to involve the Carer before a cared-for person is discharged from hospital. It must do so by
(a) taking steps as it considers appropriate to: inform the Carer as soon as reasonably practicable of the intention to discharge the cared-for person; and invite the views of carers about the discharge; and
(b) taking account, ‘so far as it is reasonable and practicable to do so’, of any views given by the Carer in making decisions relating to discharge of the cared-for person.

Section 28(3) provides that this duty only applies where;

  • The Unpaid Carer of the cared-for person can be identified ‘without delay’; and
  • Where it appears to the health board that the cared-for person is likely to require care following discharge.

There is evidence to suggest that there has been a significant increase in recent years of post-discharge care being provided by Unpaid Carers. It is believed that if the hospital discharge is handled in a positive way and involves the Unpaid Carer, this can help with patient recovery and improve outcomes. Further evidence shows that involvement of Unpaid Carers in hospital discharge planning can reduce the risk of delayed discharge, readmission to hospital, therefore reducing cost implication and further required provision.

It is important that the Unpaid Carer feels prepared for the hospital discharge of the patient. Being informed and involved in the process can reduce the risk of negative impacts on both the Cared for person and the Unpaid Carer.

How many, How much?

There are actually 759,000 Adult Carers in Scotland, which makes up 17% of the Scottish population and 29,000 Young Carers, 4% of the under 16 population in Scotland.  Not only are more people caring, but they are caring for longer. Since 2001, the number of people providing 20-49 hours of care a week in Scotland has almost doubled (49%) and those providing 50 hours of care or more a week has increased by more than a fifth (21%). Every year over 160,000 people in Scotland take on a caring role and 3 in 5 of us will become Unpaid Carers at some point, while 250,000 people will juggle caring with holding down a job!

If the nation’s Unpaid Carers were unable to continue supporting their loved ones, it would leave the state with a £10.8 billion black hole. As if this wasn’t worrying enough, we believe there are far more Unpaid Carers in Scotland than estimated, meaning that the consequences for society of this support dropping off would be even more catastrophic.

Support Unpaid Carers, see what they are doing, vision what they are trying to achieve, look at the bigger picture!

Clark 1


Macaulay,J.(2020) The Hidden Role of Carers. [online] Available at https://www.bbc.co.uk/news/uk-scotland-52480568 [Accessed 5th May 2020].

Hodgson,S.(2020)  The forgotten families in lockdown: unpaid carers close to burnout during Covid-19 crisis [online] Available at https://www.carersuk.org/scotland/news/the-forgotten-families-in-lockdown-unpaid-carers-close-to-burnout-during-covid-19-crisis [Accessed 22 April 2020].

Scottish Government (2020) Social Care Policy: Unpaid Carers. [online] Available at  https://www.gov.scot/policies/social-care/unpaid-carers/ [Accessed 19th March 2020].

Clark Adams is a Carer Facilitator at Dumfries and Galloway Royal Infirmary


An Uncertain Future by Ken Donaldson

Well, that’s been an interesting few months, hasn’t it!! We all watched with fascination as Covid spread across the Globe – China first then Italy and Spain – before it hit our shores and started creeping towards Dumfries and Galloway.  Everything changed. We were told to stay at home, avoid loved ones we didn’t live with, only go out if necessary and our work was transformed. Many people had to ‘Shield’ at home and could no longer work. Those still coming in found their working day turned on its head; perhaps completely new duties or sitting in front of a screen all day. But there was one thing I am pretty sure was felt by everyone; fear.

I was terrified. Terrified of how many people were going to get sick, terrified of how many may die, terrified for our frontline staff who were putting their lives at risk. I was also terrified for my own family and loved ones and, whilst this may sound selfish, I was terrified that I would fail in my job. This felt like a big test of leadership. Was I up to the task? Was D&G at risk because I was about to fail.  Many sleepless nights followed.

However it all looks different now. We have survived the first peak of Covid and, in general, we have gotten off fairly lightly. Our colleagues in the Critical Care Unit and Care Homes may disagree as those two areas have experienced a significant impact from the disease but, as a region, the numbers were nowhere near what we expected and whilst this may be down to our rurality it also reflects how all of us have adhered to social distancing and isolation and stopped the spread.

So what happens now? Lockdown restrictions will start to ease, people will be out an about and there is the strong possibility of a second wave. However there is no doubt that we are much more prepared for that and have systems in place to deal with it should it come. But social distancing is here for some time and we all need to think how we are going to deliver our services for the people of D&G in this uncertain future.

Things have changed and one message I would like to share today is that we cannot go back to what we had before. It quite simply wasn’t working and if we have demonstrated anything in the past 3 months it is that we can deliver healthcare in 2020 in a very different and more efficient way. We don’t need face to face consultations all the time, we don’t need to admit so many people to hospital, we don’t need lots of different steps before a patient interacts with the professional they need to.

There was one other noticeable change when all this kicked off; we all pulled together like never before. Many petty differences which had prevented progress vanished. People reached out to help each other (virtually or 2m apart, of course!) and it was obvious that we genuinely cared about our colleagues. There was really no need to use the phrase ‘We are all in this together’ because we all inherently knew that was the case.

So while the dust settles and we look around at the ‘New Normal’ let us not go back to what we did before. Let us embrace new ways of working and talk to our colleagues about how we do it together. Let us do the right thing for our population.

“A crisis can create an opportunity to learn and build a better way forward. The system that will emerge on the other side of the crisis is shaped by those leaders who are able to harness the potential in the moment and galvanise others to act.”

John Sturrock 2019

KD Covid2

Ken Donaldson is Executive Board Medical Director for NHS Dumfries and Galloway

With thanks to Charles Mackesy for the image.




A Dance called America by Euan MacLeod

Those of you who are fans of Runrig will no doubt recognise the title, a song about leaving familiar places and being moved to new places with all that entails.

Euan Mc 1

This is the story of the end of an era, the breaking up of a team, a family, a tribe

This is the story of the staff and patients who were Glencairn Intermediate Care Ward at  Midpark.

Glencairn wasn’t just a ward, for some it was family

It was life



And sorrow

It was a great gathering of many people

Of many skills and talents

Of people seeking to make a difference

Of hope

Of recovery

Of dignity

Along came COVID 19

Tuesday 31 March it began

The news that Glencairn would be no more

We had 3 days

18 members of staff

And the lives of 11 patients in our hands

“This will test the team more than it has ever been tested”

Euan Mc 2

11 patients to find new homes

By Friday we would all be somewhere else

Our job was to let these patients (People) know where they would find a new home, a place to be, a place that would give them safety, care and support

We had a job to do, we needed to take great care to ensure their lives faced the least disruption in moving to their new homes

Euan Mc 3

Of course we wondered if we could achieve that, how would they react to the news

The people we looked after had their own stories of their lives lived so far in Glencairn, some reacted, as you might expect with shock and expressed this in their own ways, ways we knew they would because we knew them

But them knowing us I think allowed them the space to react in their own ways safe in the knowledge that they were in safe hands, that we would do the best we could to get them to their new home

Euan Mc 4

Ours was a strong team, like most teams we did not always agree , but we did always strive to deliver the care that people deserved, to work together to deliver outcomes that recognised patients as people and treated them with dignity, respect and an appreciation of our shared humanity.

Some staff have likened the experience of working in Glencairn as being akin to that of a family, families are places you are born into, places you have a blood bond with and a familiarity, I much prefer to think of it as belonging to a tribe.

Euan Mc 5

Tribes are places where you work with like minded individuals with a purpose and a common goal, that raison d’etre was what carried us through those 3 days, the belief that we were being called to deliver an outcome without questioning the reasons why but merely to exercise our duty of care to the patients and our colleagues. Post mortem and why would all come later but for now we were on our game.

What follows is now a period of uncertainty and this is what COVID 19 has brought us, challenging  times where we are being called to join with others in continuing to deliver high quality person centred care whilst wrestling with the personal uncertainty that brings for the future.

Glencairn may rise again like the phoenix from the ashes and we may all re-join that tribe, we will be different individuals with more stories to bring to the tribe, more experiences.

It may be that we do not re-join that tribe but help to create other tribes in the places to which we have gone.

That story remains to be told……………..

Euan Mc 6

Euan MacLeod is a Charge Nurse on Balcary (IPCU) at Midpark hospital, Dumfries.

NHS Near Me our new indispensable service by Ruth Griffith & Chris Fyles

Chris F 1As part of the Coronavirus resilience planning the Scottish Government has made the roll-out and use of NHS Near Me a national priority. To support this they have issued guidance for each the 3 key settings – primary care, outpatients and inpatients. NHS Near Me is a new service which uses the platform Attend Anywhere to facilitate video consultations

In December 2019 NHS Dumfries and Galloway launched NHS Near Me. NHS Near Me is a service that enables people to attend appointments by video from home or a location nearer home. Initially the service was for return outpatient appointments starting with clinics run by Diabetes, Rheumatology, Respiratory, Renal, Speech and Language Therapy and Psychological services. The plan was to over time increase this to include other clinical services.

Since mid March we have been working to rapidly expand NHS Near Me so that all services can offer video consultations. In just three weeks there was a 49% increase in the number of waiting areas set up.

Chris F 2

Since this scale up work started there has been a significant upward trend in the number of video consultations that have taken place

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Prior to the Covid-19 pandemic Dumfries and Galloway, like the majority of areas in Scotland were working to introduce the use of video consultations. Since the scale up started our numbers of appointments are now above the national average as the graph below shows.

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We’ve gone from this…
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to this…
Chris F 9
and we have our own train (bear with us here) that anyone who wants to use NHS Near Me will need to take a short journey on… the Near Me Train(ing) page which is found at http://www.dghscp.co.uk/nearmetrain

Chris F 5

Chris F 6Video consultations offer a number of benefits. They can make health and social care more accessible; reduce travel time for people who use and deliver care and support; reduce levels of inconvenience; reduce levels of anxiety; reduce the spread of infectious diseases; encourage self-management; and ensure resources are used more efficiently and effectively.

Video consultations are not intended to replace telephone or face to face appointments but to offer another way for people to access appointments.

Chris F 7

During the Covid-19 pandemic appointments using NHS Near Me have proved to be invaluable. To reduce the spread of infection face to face appointments have obviously had to be significantly scaled back and being able to offer video consultations has meant that where the phone has not been sufficient essential health appointments can continue to be offered. Over the last number of weeks as the use of video consultations has increased it is becoming evident that this has helped to increase capacity in services.
One of the positives that has emerged from the Covid-19 pandemic is how beneficial technology can be to enable us to connect with family and friends, access information, support with education, provide entertainment, do shopping, and work remotely. On a daily basis the media are sharing stories of new and innovative ways that people are using digital technology to stay connected with family and friends.

In health and social care we have known for some time now that using digital technology has the potential to make the best possible use of our much stretched resources, ensure our services are sustainable for the future and, most important deliver better outcomes for people. But we have been slow to embrace technology into the way we do things probably if we are honest because we don’t like change and are very comfortable with the way we have always done things!

And yet during the Covid-19 pandemic we have been faced with unprecedented and rapid change. Changes have been occurring daily and sometimes even hourly and people delivering health and care services have risen to this and demonstrated that great things can come from moving outside our comfort zones. In a very short time we have demonstrated that NHS Near Me is an invaluable tool and the challenge for us now is continuing to use it after Covid-19 and recognise it as a new way of working, that can help sustain health and social care services.

As we emerge from the metaphorical tunnel of Covid-19 we need to reflect on the lessons we have learnt during this exceptional and challenging time as we approach the next leg of our journey. We have made a significant positive shift in our approach to using digital technology in health and social care and this needs to continue so that it becomes the new normal rather than us all returning to our previous ways of working. So book your seat and hop on board the TEC train while we lay down new track for the future.

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” (Socrates)

Ruth Griffith is Strategic Planning and Commissioning Manager and Chris Fyles is Technology Enabled Care Lead for Dumfries and Galloway Health and Social Care Partnership.


Occupation During ‘Lockdown’ by Karen Robertson

I am a Community Occupational Therapist for children, young people and families and have been for nearly 18 years since qualifying.   I have the luxury of being part of a fantastic Occupational Therapy and wider AHP team.  In recent years I have focussed more on supporting the early intervention service, alongside brilliant AHP colleagues.  Due to working in rural D&G, I also retain a wide caseload, continuing to support children across our region with a range of challenges in achieving their occupational goals. 

‘Occupational goals’.  ‘What does that mean?’ you may well ask!  Over my career I have ebbed and flowed through a journey of becoming more comfortable with and concisely defining occupational therapy.  With ‘occupation’ being at the core of theoretical underpinnings of our profession, The Royal College of Occupational Therapy promotes the frequent use of the term.  This aims to help us as Occupational Therapists and therefore our colleagues and clients to become more familiar with it.  While society perhaps identifies with ‘occupation’ as being one’s livelihood, it is more widely understood as ‘how one occupies one’s time’.  This is in relation to our roles, routines and activities which make up and add meaning to our individual lives.  As an Occupational Therapist, my role is to ‘enable occupation’ for a person in a holistic client-centred sense taking into account what they need to be able to do, and what they would like to be able to do across their work, leisure and self care.  Occupational challenges can arise for many reasons; whether it be due to injury, poor health, neurological, cognitive, physical and/or sensory impairment(s).  This can result in a loss of, or difficulties in developing a skill to enable participation in and achievement in occupations.

During the last month at a time when our world is experiencing such disruption, I can honestly say, I have never related more to the importance of occupation and therefore the very underpinnings of my profession more!  Through posts on social media and from conversations (at a four-meter distance) I have noted common themes in peoples’ responses to their individual ‘Lockdown’ situations with its impact on daily lives and occupations.

Firstly came the significant impact on all of our work related occupations.  Whether on the frontline contributing to the stringent planning and preparation for ‘the surge’ of potential incoming patients; perhaps you have found yourself busier than ever.  Perhaps like myself and our team who have been busy adapting our working practice to ensure we can continue to provide the essential parts of our service safely.  For example, with the support of TEC and Patient Focussed Booking we can now offer therapeutic assessment and intervention using NHS Near Me for some of our most vulnerable children and families.  Our teams are again ready to demonstrate more flexibility and adaptation in the face of uncertainty as we ready for deployment to support other more in-need services.  Then there are those who are unable to engage with typical schooling or working if it is not considered ‘essential’ or possible to do while social distancing. People have understandably expressed concern about financial security.  As time progresses, it is clear that the changes to peoples working lives are impacting significantly on wider factors, such as our sense of meaning, achievement and contentment.  This can be understood as ‘occupational deprivation’ defined as ‘a state in which people are precluded from opportunities to engage in occupations of meaning due to factors outside their control’.  However, as humans we have used our flexibility, innovation and creativity, to think laterally and enable our own work occupations to move forward as best we can.  Some may have lost one role while taking on another such as ‘home schooling’ or caring for an older family member or neighbour or perhaps juggling both from home!

Karen 1As people settle into their new (albeit temporary) routines and habits, many are looking to pass time, and/or relax and distract themselves from the enormity of the situation and are reconnecting with past or new leisure occupations.  The hoards of wonderful social media posts of reading, gardening, DIY, art, and music to name a few.  As an Occupational Therapist for Children, it would be remiss of me not to mention the several fantastic examples of parents/carers supporting children to accomplish new occupations such as tying their shoe-laces, making cardboard models and online science experiments.  Children are also building invaluable self-care skills while helping parents with cooking, baking and even delivering lambs on their farms!  This joy of sharing occupational knowledge and experience in my opinion is extremely valuable and will result in tremendous learning as well as bringing people together during this challenging time.

Karen 2

The therapeutic value of occupation and our human nature to turn to it to instil sense of purpose, accomplishment, relaxation and distraction is quite clear.  A question on my mind however, is that short of a pandemic, would we have made the time to revisit old or attempt new occupations which bring meaning to our lives?  It was just some 4 weeks or so ago, that I found myself with such limited time to play my guitar (or write a blog) by the time I had completed everything on my ‘to do list’!  So my final thought for everyone.  Whether you are on the front line and find yourself in the midst of what is the single most uncertain time of our generation to date and find yourself needing to relax and recuperate at home while off duty with the distraction of leisure occupations. Or Karen 3whether you are spending most of your time at home in order to keep yourself and others safe at this time, and are find yourself with much more time to occupy.  Use this as a time to reflect, reconnect and to re-evaluate what is important to you.  Set yourself some new ‘occupational goals’?  Discover your ‘new normal’ and who knows, perhaps there will be some lasting changes to how you live and engage in occupations far beyond lockdown!  Stay safe everyone.

Karen Robertson is a Specialist Occupational Therapist for Children and Young People Dumfries & Galloway

Follow me on Twitter @Karen Robertson OT (@KarenRo93829292)

For information and guidance on tackling occupation during lockdown from The Royal College of Occupational Therapy, visit: rcot.co.uk/your-health-and-wellbeing-during-the-COVID-19-crisis


Two simple messages ……by Laura Nisbet

Looking back a few months, COVID-19 was happening to other people and for the vast majority of us, it was not having a noticeable impact.  The news was about a talented, beautiful and successful woman in the public eye who took her own life.  The mantra in the wake of Caroline Flack’s sad passing was #bekind.

Now at the beginning of April, COVID has taken over every part of our lives.  Or me kids are no longer in school, we cannot nip to the shop whenever we fancy.  We can’t meet family for pizza and a beer on Saturday night then (attempt to) run it off at Park Run on a Sunday morning.

And it is going to get tougher…..

As NHS key workers we are not able to stay home watching Netflix, learning from online tutorials & attempting Joe Wicks PE class every morning (maybe every cloud?).  We still come into work, whether that be physically or virtually.  Work under pressure and in emotionally charged situations will be common.  We will all be working out with our comfort zones and to the very niche of our specialism.  The pace is nothing like we have known before.  It is likely we will work with new faces without the usual opportunity to get to know others properly.

My first simple message is….. Lets not forget Caroline’s mantra now we have COVID. 

Lets remember to #BeKind to those around us at work.  In these unprecedented and challenging circumstances we can control something, our own actions towards each other.

Colleagues are scared of what is coming.  Whether they are already on the front line caring for patients but awaiting the ‘peak’ or preparing to join our front line colleagues through deployment.  These are scary times.    Lets #bekind and remember the circumstances colleagues are leaving at home to contribute to the cause.  Colleagues are rearranging the wedding of their dreams as their date has been cancelled, they are missing the birth of their first grandchild as they can’t travel to be with them, they’re cancelling the holiday they have longed and saved for all year, they are worried about their teenagers at home – are they studying enough?  They have just dropped off their young child at a different school with different teachers and none of their usual friends, before they even come through the door.   This is really tough.


L Nisbet 1                 

When the local schools closed amongst other things, but fairly early on I must admit, I looked to Amazon Prime for support.  It was maybe a coincidence or perhaps perfect marketing that Frozen 2 was released for download!  Regular evening viewing commenced in our household and I can now recite it word for word of course.   But it is a welcome change from the PawPatrol.   Any parents of young children reading this may agree it is a great film and well worth a watch, typical Disney just enough laughs to keep the adults entertained.

Little sister Princess Anna has always been my favourite sister.  Underrated, so open, so honest, loyal and loving.  She enjoys chocolate too so gets my vote.  The soundtrack of Frozen 2 in my opinion is great but will forever be associated with the COVID-19 situation for me.

Towards the end of this second film, poor Anna faces yet more adversity, she has lost her snowman, is lost in the caves hiding from the giants and thinks she has lost her beloved gorgeous sister Elsa forever.  But she focuses and remembers the wise words from the royal guard which is ‘just do the next right thing’.   When things get tough, overwhelming, it feels like everything is out with your control and you feel like you can’t go on ‘just do the next right thing’.   She picks herself up and carries on.

My second simple message is when things get tough and overwhelming deep breath and ‘just do the next right thing’. 

L Nisbet 2

The community and the country are so proud of the NHS, even more so than ever.  I’m sure there were a few tears on a few doorsteps on Thursday evening as this appreciation was shown in our neighbourhoods.  Just Amazing.  We’ve got this.




Laura Nisbet, Senior Workforce Business Partner (written while self isolating)